This Guy Had His Model X Order Cancelled After An Online Rant
These days, it’s pretty easy to have a rant online and have your voice heard. However, it backfired for Stewart Alsop. He’d placed a $5000 deposit on a Model X, but wasn’t happy about the launch event, which had started late, had apparently focused too much on safety, and didn’t provide him with the opportunity to drive the car he’d been expecting.
He posted a lengthy tirade about the event titled ‘Dear @ElonMusk: You should be ashamed of yourself’- and it seems to have hit its target audience. According to an update post from Alsop called ‘Banned By Tesla’, Tesla CEO Elon Musk rang him up personally to cancel his order:
“I heard from our phone conversation that you feel that my post, “Dear @ElonMusk: You should be ashamed of yourself”, was a personal attack on you. I also hear that you are not comfortable having me own a Tesla car and have cancelled my order for a Tesla Model X.”
Musk even appeared to reference the affair on Twitter yesterday.
Must be a slow news day if denying service to a super rude customer gets this much attention
— Elon Musk (@elonmusk) February 3, 2016
Whether or not you agree with Alsop’s rantings - which do have a whiff of first world problems about them - “denying service” to him does seem a little like unnecessary power tripping. Alsop appears to be able to see the funny side of it at least, referencing one of Musk’s other ventures: “I guess this means I probably won’t be allowed to buy a SpaceX Dragon, either.”
Source: Stewart Alsop via The Guardian
Growing up on a diet of World Rally Championship highlights and lengthy Gran Turismo 2 sessions, a life in cars was as good as inevitable for Matt.
Comments
Dayuumm Elon Musk can’t take criticism. Dear Tesla you’re a new player in the market don’t be a douche.
You own a store, a customer walks in and starts talking trash about you. Do you let this guy still buy from you or do you kick them the hell out?
c
This only makes me like tesla even more. It shows a more ‘emotional’ (for use of a better word) side to their business and that tesla are not a faceless corporate giant that has to give an un meaningful apology to customers who frankly don’t deserve the attention this one got.
This. It shows Tesla actually have a backbone.
If you sat around an extra 2hours and didn’t get an apology for it, especially for being over 1000th in line to drive a car you put money down for, you’d like an apology too. This isn’t loving their brand so much as unwilling to say sorry they were late.
hmmm, I have never heard of test drives at a launch event…
well there goes my respect for tesla. someone complains about your company and you cancel their order? what a child, he deserves the loss of business.
I read through that guy’s post and if what he says is true than he is very much right to say that. He didn’t directly insult anybody - he just said that the event wasn’t any good and he gave reasons for his opinion.
Spoilt little brat got his ass handed to him.
It’s funny the tesla dealer near me has 2 vehicles on a lot made to a least 100 and nobody is buying
In my opinion I wouldn’t have cancelled his order. If what he said was true and he was disappointed with something I’d have just messaged him to resolve what he said then I would have given him his desperate test drive and taken his 130,000 lol
what did he rant about